Privacy Policy

Kailea, operated by BELAVIE LTD, is committed to protecting the privacy and security of our customers' personal information. This policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website and the choices you have associated with that data. The use of our services implies your agreement to the collection and use of information in accordance with this policy.

Information We Collect

When you visit our website, we may collect the following types of information:

Personal information - This includes any information that can be used to identify you, such as your name, email address, postal address, and phone number. We collect this information when you create an account, place an order, or subscribe to our newsletter.
Payment information - To complete purchases, we collect your payment details, which may include credit card numbers or other payment account information. All payment data is securely processed by our trusted payment gateway and is not stored on our servers.
Technical Data - We automatically collect certain information when you visit our website. This may include your IP address, browser type, operating system, referring URLs, and other information about how you interact with our site.

How We Use Your Information

We use the information we collect for various purposes:

To Process Transactions - We use your personal and payment information to process and fulfill your orders.
To Improve Our Services - The technical data we collect helps us analyze website usage and improve the functionality of our site.
To Communicate With You - We use your personal information to communicate with you about your orders, our products, and promotional offers, if you have opted to receive such communications.
For Security Purposes - We use information to enhance the security of our site, fight fraud, and comply with regulatory obligations.

Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers - We partner with third parties who provide services on our behalf, such as payment processing, shipping, and data analysis. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements - We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfer - In the event that we sell or transfer all or a portion of our business or assets, your personal information may be among the assets transferred.

Security of Your Infromation

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized or unlawful access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data retention

We will retain your personal information as long as your account is active or as needed to provide you services. Upon your request, we will delete or anonymize your personal information unless we are legally allowed or required to maintain certain personal information, including situations such as the following: if there is an unresolved issue relating to your account (such as an outstanding credit or an unresolved claim or dispute), we are required to retain the necessary personal information until the issue is resolved; or if we are required to retain the personal information by legal, tax, audit, and accounting obligations, we will retain the necessary personal information for the period required by applicable law; and/or as necessary for legitimate business purposes.

Your rights

You have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or transfer your personal information, as well as the right to withdraw consent to certain uses of your information. To exercise these rights, please contact us using the contact information provided on our website.

Children's privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

7. Privacy and Personal Information

For detailed information about how we collect, use, and store your personal data, please review our Privacy Policy linked on this website. Your use of the website signifies your acknowledgment and agreement to our Privacy Policy. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

8. Limitation of Liability

The information and services on the website may contain bugs, errors, problems or other limitations. We, along with our affiliates, are not liable for the use of the website, including without limitation, the content and any errors contained therein under any direct, indirect, punitive, special, incidental or other consequential damages.

9. Returns and refunds

If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days from the day you receive your items. For more detailed information, please visit our Returns and Refunds Policy.‍

Conditions for returns:

You may return any item purchased from Kailea, provided that it meets the following conditions:
- You have initiated the return process within 30 days of receipt.
- If you have purchased multiple bottles of the same supplement, only one bottle may be opened or used. As each bottle is intended to last 30 days, this ensures that only a month's supply has been consumed, aligning with our 30-day evaluation period

Refund process:

Upon receiving your returned item, we will inspect it and notify you of the receipt of your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

10. Compliance with Laws

You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of our website and your purchase of items or services through our website. BELAVIE LTD shall not be responsible for any illegal or unauthorized use of our products and services by you.

11. Modifications to Our Website

BELAVIE LTD reserves the right to modify, suspend, or discontinue the Services (or any part or content thereof) at any time with or without notice to you, and BELAVIE LTD will not be liable to you or to any third party should it exercise such rights.

12. Dispute resolution

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms and Conditions (each a "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except as provided below) will be finally and exclusively resolved by binding arbitration. The arbitration will be initiated and conducted according to the arbitration rules of the jurisdiction in which the dispute arises. The arbitration must comply with these Terms and Conditions and any review of the arbitration award shall be limited.

Contact

If you have any questions about this Privacy Policy, please contact us at hello@kaileahealth.com

Last updated: 13/04/2024